Thank you for choosing N-Graved for your bespoke product needs. We are committed to delivering high-quality, customised items tailored to your specifications. To ensure a smooth shipping process, please review our shipping policy below:

1. Processing Time:

   • As each product is meticulously crafted to your specifications, please allow up to a week for your item to be prepared for shipment. This processing time ensures that your bespoke product meets our high standards of quality and customisation.

2. Shipping Carriers:

   • We ship our products from the United Kingdom using trusted carriers such as DPD and Royal Mail. The selection of the shipping carrier depends on the size and nature of the product being shipped. Rest assured, we will choose the most reliable and efficient carrier for your order.

3. Shipping Times:

   • Once your order has been processed and dispatched, shipping times may vary depending on your location and the shipping method chosen at checkout. While we strive to deliver your items as quickly as possible, please note that shipping times may be subject to delays beyond our control, such as weather conditions or customs clearance.

4. Shipping Costs:

   • Shipping costs will be calculated at checkout based on the weight, dimensions, and destination of your order. We aim to provide transparent and competitive shipping rates to ensure a fair and convenient shopping experience for our customers.

5. Tracking Your Order:

   • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the progress of your delivery and estimate the expected delivery date.

6. International Shipping:

   • For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information regarding import regulations and fees.

7. Shipping Restrictions:

   • Some products may be subject to shipping restrictions based on their size, weight, or contents. If your order is affected by any shipping restrictions, our customer service team will notify you promptly to discuss alternative shipping options or provide a refund if necessary.

8. Shipping Address:

   • Please ensure that the shipping address provided at checkout is accurate and complete to prevent any delays or misdeliveries. We are not responsible for lost or undelivered packages due to incorrect address information provided by the customer.

9. Delivery Issues:

   • In the rare event that your order is lost, damaged, or delayed during transit, please contact our customer service team immediately. We will work diligently to resolve any issues and ensure that you receive your order in a timely manner.

10. Questions or Concerns:

    • If you have any questions or concerns regarding our shipping policy or your order's delivery status, please don't hesitate to contact our customer service team. We are here to assist you and provide the best possible shopping experience.

By placing an order with [Your Company Name], you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your patience and understanding as we strive to deliver exceptional products and service to our valued customers.

If you require any further assistance, please feel free to reach out to us at shop@n-graved.co.uk or 01304 611 161.

Thank you for choosing N-Graved.

We look forward to serving you!